Wooden clock toy supports time and number learning.

At Estilo Shop (estilo-shop.com), we are committed to providing reliable, transparent, and efficient shipping for all our collections. We specifically serve customers across the United States, ensuring a smooth shopping experience from checkout to delivery.

1. Shipping Costs & Destinations

We believe in simple, transparent pricing. That’s why we offer Free Standard Shipping on all orders within the United States, regardless of the order size.

• Shipping Cost: $0.00 (Free)
• Service Area: All eligible delivery locations within the United States.

2. Processing & Handling Time

We work hard to get your order ready as quickly as possible.

• Order Cut-off Time: 08:00 PM EST
• Processing Time: Orders are typically processed within 1–3 business days (Monday–Friday).
• Note: Orders placed on weekends or public holidays will begin processing on the following business day.

3. Transit & Delivery Time

Because we curate our items from specialized international warehouses to offer you the best prices and styles, our transit times are as follows:

• Estimated Delivery Time: 7–10 business days.
• Total Delivery Window: Usually between 8–13 business days from the moment you place your order.
• Please Note: Delivery times are estimates. While we aim for punctuality, delays may occasionally occur due to courier peak seasons, weather conditions, or customs processing.

4. Order Tracking

Stay informed every step of the way. Once your order has been dispatched, you will receive a Shipping Confirmation Email containing your tracking number and a link to monitor your package's journey in real-time.

5. Delivery Responsibility

• Accuracy: The customer is responsible for providing the correct shipping address at checkout. Estilo Shop is not liable for orders delivered to an incorrect address provided by the buyer.
• Undeliverable Packages: If a package is returned to us due to an incomplete address or failure to collect from a pickup location, additional reshipping fees may apply.
• Delays: We are not responsible for delays caused by the carrier (USPS, FedEx, UPS, etc.) that are outside of our direct control.

6. Damages & Issues

If your package arrives damaged or you receive the incorrect item, please notify us within 24 hours of delivery.

Contact: support@estilo-shop.com

Include your order number and clear photos of the issue so we can resolve it immediately.

Customer Support Hours

• Our team is here to help you with any questions regarding your shipment:
• Monday – Friday: 09:00 AM – 05:00 PM EST
• Saturday & Sunday: Closed
• Email: support@estilo-shop.com

At Estilo Shop (www.estilo-shop.com), customer satisfaction is important to us. This policy explains our return, refund, and cancellation terms.

1. 30-Day Return Window

We offer a 30-day return window from the date your order is delivered.

To request a return, please contact us at support@estilo-shop.com with your order number and reason for the return.

Return Method: Returns are accepted by mail only. Please do not send any item back before receiving return authorization and instructions from our customer support team.

2. Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or you receive the incorrect product, please contact us as soon as possible, preferably within 24 hours of delivery.

Please include your order number and clear photographs showing the issue.

Once reviewed, we will arrange an appropriate resolution, which may include a replacement or full refund.

3. Return Shipping & Costs

Damaged, Defective or Incorrect Items:
Where an item arrives damaged, defective, or incorrect, Estilo Shop will provide appropriate return instructions and, where required, cover the applicable return shipping cost.

Change of Mind Returns:
For returns where the item is not damaged, defective, or incorrect, the customer is responsible for return shipping costs.

We strongly recommend using a tracked shipping service, as we cannot be responsible for returned items that are lost in transit.

Restocking Fees:
We do not charge restocking fees.

4. Condition of Returned Items

To be eligible for a refund:

• Items must be unused, uninstalled, and in their original condition.
• All original packaging, accessories, components, manuals, and tags must be included where applicable.
• Footwear must be unworn and show no signs of outdoor use.
• Products should be securely packaged to prevent damage during return shipping.

Items returned damaged, incomplete, used, installed, or showing signs of use beyond reasonable inspection may not qualify for a full refund.

5. Refund Process

Once your return has been received and inspected:

• Approved refunds will be processed within 7 business days.
• Refunds will be credited back to the original payment method.
• You will receive confirmation once your refund has been processed.

Please note that your bank or payment provider may require additional time to make the funds available in your account.

6. Important Return Address Notice

The administrative or registered addresses shown on our website are not return addresses.

Do not send returns to the administrative address as they will be unable to be processed.

Once your return request has been approved, our customer support team will provide the correct return address and instructions for your order.

Company Information

Store Name: Estilo Shop
Website: www.estilo-shop.com
Email: support@estilo-shop.com

For return assistance, please contact us before sending any product back.

Shipping & Delivery

1. How much does shipping cost? We offer Free Standard Shipping on all orders within the United States. No minimum purchase is required.

2. How long will it take to receive my order? Orders are typically processed within 1–3 business days. Once shipped, the estimated delivery time to the United States is 7–10 business days. You will receive a tracking link as soon as your order is on its way.

3. Do you ship internationally? Currently, Estilo Shop focuses exclusively on serving customers within the United States to ensure the best possible service and delivery experience.

4. Where is my order? You can track your order using the link provided in your shipping confirmation email. If your tracking information has not updated for a few days, please don't worry. Tracking updates can sometimes be delayed while a package is in transit, at a sorting facility, or awaiting its next scan.

Orders & Payments

5. Which payment methods do you accept? We accept major credit cards, including Visa, Mastercard, American Express and Discover, as well as Apple Pay and Google Pay.

6. Can I change or cancel my order? We process orders quickly to ensure prompt delivery. If you need to change or cancel your order, please contact us at support@estilo-shop.com before 8:00 PM EST on the day of your purchase. Once an order has been processed, we may no longer be able to make changes or cancel it.

Returns & Refunds

7. What is your return policy? We offer a 30-day return window from the date of delivery. Items must be unused, uninstalled and in their original condition, with all original packaging, accessories, components and tags included where applicable. Footwear must be unworn and show no signs of outdoor use. Please contact us for return authorization before sending any items back.

8. How do I start a return? Email us at support@estilo-shop.com with your order number and the reason for your return. Our team will provide you with the correct return instructions. Please do not send returns to our administrative addresses in Canada.

9. When will I receive my refund? Once we receive and inspect your return, we will process your refund within 7 business days. Approved refunds will be credited back to your original payment method.

Products & Sizing

10. How do I know which size or option to choose? Product sizes, dimensions and specifications can vary between items. We recommend checking the measurements and product details provided on each product page before ordering. For footwear, please refer to the size guide where available. For lighting, clocks and other home or outdoor products, check the listed dimensions, fittings and specifications to ensure the item is suitable for your space and requirements.

11. What if my item arrives damaged? We're sorry to hear that. Please inspect your order upon arrival and contact us within 24 hours at support@estilo-shop.com with your order number and clear photos showing the damage. Our team will review the issue and arrange an appropriate resolution, such as a replacement or full refund.

Need More Help?

Can't find the answer you're looking for? Our team is happy to help.

• Email: support@estilo-shop.com
• Response Time: We usually respond within 24 hours, Monday–Friday.