FAQ

Shipping & Delivery

1. How much does shipping cost? We offer Free Standard Shipping on all orders within the United States. No minimum purchase is required.

2. How long will it take to receive my order? Orders are typically processed within 1–3 business days. Once shipped, the estimated delivery time to the United States is 7–10 business days. You will receive a tracking link as soon as your order is on its way.

3. Do you ship internationally? Currently, Estilo Shop focuses exclusively on serving customers within the United States to ensure the best possible service and delivery experience.

4. Where is my order? You can track your order using the link provided in your shipping confirmation email. If your tracking information has not updated for a few days, please don't worry. Tracking updates can sometimes be delayed while a package is in transit, at a sorting facility, or awaiting its next scan.

Orders & Payments

5. Which payment methods do you accept? We accept major credit cards, including Visa, Mastercard, American Express and Discover, as well as Apple Pay and Google Pay.

6. Can I change or cancel my order? We process orders quickly to ensure prompt delivery. If you need to change or cancel your order, please contact us at support@estilo-shop.com before 8:00 PM EST on the day of your purchase. Once an order has been processed, we may no longer be able to make changes or cancel it.

Returns & Refunds

7. What is your return policy? We offer a 30-day return window from the date of delivery. Items must be unused, uninstalled and in their original condition, with all original packaging, accessories, components and tags included where applicable. Footwear must be unworn and show no signs of outdoor use. Please contact us for return authorization before sending any items back.

8. How do I start a return? Email us at support@estilo-shop.com with your order number and the reason for your return. Our team will provide you with the correct return instructions. Please do not send returns to our administrative addresses in Canada.

9. When will I receive my refund? Once we receive and inspect your return, we will process your refund within 7 business days. Approved refunds will be credited back to your original payment method.

Products & Sizing

10. How do I know which size or option to choose? Product sizes, dimensions and specifications can vary between items. We recommend checking the measurements and product details provided on each product page before ordering. For footwear, please refer to the size guide where available. For lighting, clocks and other home or outdoor products, check the listed dimensions, fittings and specifications to ensure the item is suitable for your space and requirements.

11. What if my item arrives damaged? We're sorry to hear that. Please inspect your order upon arrival and contact us within 24 hours at support@estilo-shop.com with your order number and clear photos showing the damage. Our team will review the issue and arrange an appropriate resolution, such as a replacement or full refund.

Need More Help?

Can't find the answer you're looking for? Our team is happy to help.