Celestia Moon Glow Lamp with Soft Ambient Night Lighting

At Estilo Shop (estilo-shop.com), we are committed to providing reliable, transparent, and efficient shipping for all our fashion collections. We specifically serve customers across the United States, ensuring a smooth shopping experience from checkout to delivery.

1. Shipping Costs & Destinations

We believe in simple, transparent pricing. That’s why we offer Free Standard Shipping on all orders within the United States, regardless of the order size.

• Shipping Cost: $0.00 (Free)
• Service Area: All eligible delivery locations within the United States.

2. Processing & Handling Time

We work hard to get your order ready as quickly as possible.

• Order Cut-off Time: 08:00 PM (EST / GMT-5).
• Processing Time: Orders are typically processed within 1–3 business days (Monday–Friday).
• Note: Orders placed on weekends or public holidays will begin processing on the following business day.

3. Transit & Delivery Time

Because we curate our fashion items from specialized international warehouses to offer you the best prices and styles, our transit times are as follows:

• Estimated Delivery Time: 7–10 business days.
• Total Delivery Window: Usually between 8–13 business days from the moment you place your order.
• Please Note: Delivery times are estimates. While we aim for punctuality, delays may occasionally occur due to courier peak seasons, weather conditions, or customs processing.

4. Order Tracking

Stay informed every step of the way. Once your order has been dispatched, you will receive a Shipping Confirmation Email containing your tracking number and a link to monitor your package's journey in real-time.

5. Delivery Responsibility

• Accuracy: The customer is responsible for providing the correct shipping address at checkout. Estilo Shop is not liable for orders delivered to an incorrect address provided by the buyer.
• Undeliverable Packages: If a package is returned to us due to an incomplete address or failure to collect from a pickup location, additional reshipping fees may apply.
• Delays: We are not responsible for delays caused by the carrier (USPS, FedEx, UPS, etc.) that are outside of our direct control.

6. Damages & Issues

If your package arrives damaged or you receive the incorrect item, please notify us within 24 hours of delivery.

Contact: support@estilo-shop.com

Include your order number and clear photos of the issue so we can resolve it immediately.

Customer Support Hours

• Our team is here to help you with any questions regarding your shipment:
• Monday – Friday: 09:00 AM – 05:00 PM (EST)
• Saturday & Sunday: Closed
• Email: support@estilo-shop.com

At Estilo Shop (estilo-shop.com), we are committed to providing reliable, transparent, and efficient shipping for all our fashion collections. We specifically serve customers across the United States, ensuring a smooth shopping experience from checkout to delivery.

1. Shipping Costs & Destinations

We believe in simple, transparent pricing. That’s why we offer Free Standard Shipping on all orders within the United States, regardless of the order size.

• Shipping Cost: $0.00 (Free)
• Service Area: All eligible delivery locations within the United States.

2. Processing & Handling Time

We work hard to get your order ready as quickly as possible.

• Order Cut-off Time: 08:00 PM (EST / GMT-5).
• Processing Time: Orders are typically processed within 1–3 business days (Monday–Friday).
• Note: Orders placed on weekends or public holidays will begin processing on the following business day.

3. Transit & Delivery Time

Because we curate our fashion items from specialized international warehouses to offer you the best prices and styles, our transit times are as follows:

• Estimated Delivery Time: 7–10 business days.
• Total Delivery Window: Usually between 8–13 business days from the moment you place your order.
• Please Note: Delivery times are estimates. While we aim for punctuality, delays may occasionally occur due to courier peak seasons, weather conditions, or customs processing.

4. Order Tracking

Stay informed every step of the way. Once your order has been dispatched, you will receive a Shipping Confirmation Email containing your tracking number and a link to monitor your package's journey in real-time.

5. Delivery Responsibility

• Accuracy: The customer is responsible for providing the correct shipping address at checkout. Estilo Shop is not liable for orders delivered to an incorrect address provided by the buyer.
• Undeliverable Packages: If a package is returned to us due to an incomplete address or failure to collect from a pickup location, additional reshipping fees may apply.
• Delays: We are not responsible for delays caused by the carrier (USPS, FedEx, UPS, etc.) that are outside of our direct control.

6. Damages & Issues

If your package arrives damaged or you receive the incorrect item, please notify us within 24 hours of delivery.

Contact: support@estilo-shop.com

Include your order number and clear photos of the issue so we can resolve it immediately.

Customer Support Hours

• Our team is here to help you with any questions regarding your shipment:
• Monday – Friday: 09:00 AM – 05:00 PM (EST)
• Saturday & Sunday: Closed
• Email: support@estilo-shop.com

Shipping & Delivery

1. How much does shipping cost? We offer Free Standard Shipping on all orders within the United States. No minimum purchase is required.

2. How long will it take to receive my order? Orders are typically processed within 1–3 business days. Once shipped, the estimated delivery time to the United States is 7–10 business days. You will receive a tracking link as soon as your package is on its way.

3. Do you ship internationally? Currently, Estilo Shop focuses exclusively on serving customers within the United States to ensure the best possible service and delivery experience.

4. Where is my order? You can track your order using the link provided in your shipping confirmation email. If your tracking number hasn’t updated in a few days, don’t worry—international tracking often updates once the package reaches a major sorting hub or clears customs.

Orders & Payments

5. Which payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods displayed at checkout.

6. Can I change or cancel my order? We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us at support@estilo-shop.com before 08:00 PM (EST) on the day of your purchase. Once an order is processed, we cannot make changes.

Returns & Refunds

7. What is your return policy? We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached. Please contact us for a return authorization before sending any items back.

8. How do I start a return? Simply email us at support@estilo-shop.com with your order number and the reason for the return. Our team will provide you with the correct return instructions. Please do not send returns to our administrative addresses in Canada.

9. When will I receive my refund? Once we receive and inspect your return, we will process your refund within 7 business days. The funds will be credited back to your original payment method.

Products & Sizing

10. How do I know which size to pick? Since we source unique styles globally, sizing can sometimes vary. We recommend checking the size chart provided on the product page or ordering one size up if you are between sizes for a more comfortable fit.

11. What if my item is damaged? We’re sorry to hear that! Please inspect your order upon arrival and contact us within 24 hours at support@estilo-shop.com with photos of the damage. We will send a replacement or issue a full refund immediately.

Need more help?

Can't find your answer here? Our team is happy to help!

• Email: support@estilo-shop.com
• Response Time: We usually respond within 24 hours (Monday – Friday).